Exchange Policy

At OPRIVA, we want you to feel comfortable and confident in your purchase. We offer exchanges only for size-related requirements, subject to the conditions below.

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Size Exchange

• If the size you ordered does not fit, you may request an exchange for a different size of the same product.
• Exchange is available only for size changes.
• The product cannot be exchanged for a different design, colour, style, or another product.
• Size exchange is subject to availability of the requested size.
• Exchange requests must be raised within 48 hours of delivery.

Conditions for Exchange

• The product must be unused and unworn.
• The product must not be washed, altered, stained, or damaged.
• All original tags must remain attached.
• The product must be returned in its original packaging and condition.
• The product must pass our quality inspection before the exchange is approved.

How to Request a Size Exchange

• Contact our customer support team within 48 hours of receiving your order.
• Please provide your Order Number, Product Name, Size originally ordered, and Size required for exchange.
• Once your request is reviewed, our team will guide you through the exchange process.

Size Availability

• All size exchanges are subject to stock availability.
• If the requested size is unavailable, our customer support team will inform you about the available options.

Exchange Shipping

• Applicable pickup, return, or re-shipping charges, if any, will be communicated to you before the exchange is processed.

Damaged or Incorrect Products

• If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your Order Number and clear photographs of the product and packaging.
• Such cases will be handled separately according to our Refund Policy.

Contact Us

If you have any questions regarding this Exchange Policy, please contact us:

By placing an order with OPRIVA, you acknowledge and agree to this Exchange Policy.