Exchange Policy
At OPRIVA, we want you to feel comfortable and confident in your purchase. We offer exchanges only for size-related requirements, subject to the conditions below.
Size Exchange
- If the size you ordered does not fit, you may request an exchange for a different size of the same product.
- Exchange is available only for size changes.
- The product cannot be exchanged for a different design, colour, style, or another product.
- Size exchange is subject to availability of the requested size.
- Exchange requests must be raised within 48 hours of delivery.
Conditions for Exchange
- The product must be unused and unworn.
- The product must not be washed, altered, stained, or damaged.
- All original tags must remain attached.
- The product must be returned in its original packaging and condition.
- The product must pass our quality inspection before the exchange is approved.
How to Request a Size Exchange
- Contact our customer support team within 48 hours of receiving your order.
- Please provide your Order Number, Product Name, Size originally ordered, and Size required for exchange.
- Once your request is reviewed, our team will guide you through the exchange process.
Size Availability
- All size exchanges are subject to stock availability.
- If the requested size is unavailable, our customer support team will inform you about the available options.
Exchange Shipping
- Applicable pickup, return, or re-shipping charges, if any, will be communicated to you before the exchange is processed.
Damaged or Incorrect Products
- If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your Order Number and clear photographs of the product and packaging.
- Such cases will be handled separately according to our Refund Policy.
Contact Us
If you have any questions regarding this Exchange Policy, please contact us:
OPRIVA
Email: contact@opriva.in
Phone: +91 8200052413
Website: opriva.in
Address: Surat, Gujarat, India
By placing an order with OPRIVA, you acknowledge and agree to this Exchange Policy.