Shipping & Delivery Policy

Thank you for shopping with OPRIVA. We are committed to delivering your orders safely and on time.

Please read our Shipping & Delivery Policy to understand how we process and ship your orders.

Order Processing

All orders are processed after successful payment confirmation.
Orders are typically processed within 1–3 business days.
Orders placed on Sundays or public holidays will be processed on the next business day.
During festive seasons, promotional events, or high order volumes, processing times may be slightly longer.

Shipping Timeline

Estimated delivery timelines are:

Metro Cities: 3–5 business days
Other Cities & Towns: 4–7 business days
Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on the courier partner, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.
From time to time, OPRIVA may offer free shipping on selected products or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a confirmation via email or SMS containing your tracking details. You can use the tracking number to monitor the status of your shipment.

Delivery Partners

We work with reliable courier and logistics partners to ensure timely and secure delivery across India.

Delivery Attempts

Our courier partners will make delivery attempts as per their standard delivery process. If a delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the order may be returned to us.

Additional shipping charges may apply for re-dispatch of returned orders.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of placing an order.
OPRIVA is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

Weather conditions
Natural disasters
Public holidays
Government restrictions
Transportation disruptions
Courier operational delays

In such cases, we appreciate your patience and understanding.

Damaged or Tampered Packages

If you receive a package that appears damaged, opened, or tampered with, please do not accept the delivery if possible. If accepted inadvertently, contact us within 24 hours of delivery with clear photographs of the package and product so we can assist you.