Ordering & Payment

• 01 What payment methods does OPRIVA accept?
  We accept all major Credit Cards, Debit Cards, UPI, Net Banking, popular Wallets, and other secure payment methods available at checkout.
• 02 Is Cash on Delivery (COD) available?
  Cash on Delivery (COD) may be available for selected locations across India. Availability will be displayed during checkout based on your delivery pincode.
• 03 Can I cancel my order after placing it?
  Yes. Orders can be cancelled before they are shipped. Once your order has been dispatched, it cannot be cancelled. Please refer to our Refund Policy for more information.

Shipping & Delivery

• 04 How long does delivery take?
  Orders are usually processed within 1–3 business days. Delivery typically takes 3–7 business days, depending on your location.
• 05 Do you ship internationally?
  Currently, OPRIVA ships only within India. We look forward to offering international shipping in the future.
• 06 How can I track my order?
  Once your order is shipped, you will receive a tracking link via Email or SMS, allowing you to monitor your shipment in real time.
• 07 What should I do if my order is delayed?
  While we strive to deliver every order on time, occasional delays may occur due to courier operations, weather conditions, or public holidays. If your order is significantly delayed, please contact our customer support team for assistance.

Product & Sizing

• 08 How do I choose the right size?
  Please refer to our Size Guide available on each product page before placing your order. If you need further assistance, feel free to contact our customer support team.
• 09 What products does OPRIVA offer?
  OPRIVA specializes in premium women's wear, including stylish Co-Ord Sets and Short Kurtis, designed for comfort, elegance, and everyday fashion.
• 10 What fabric do you use?
  Our garments are crafted using premium Poly Rayon fabric, offering a soft feel, breathable comfort, durability, and vibrant digital prints.

Product Care

• 11 How should I wash my garment?
  To maintain the quality and longevity of your garment:

  • Machine wash or hand wash in cold water
  • Wash with similar colours
  • Do not use bleach
  • Dry in shade
  • Iron on a low to medium temperature

Returns & Refunds

• 12 What is OPRIVA's refund policy?
  Refunds are applicable only for eligible cases such as damaged, defective, or incorrect products, lost shipments, or cancellations made before dispatch. Please refer to our Refund Policy for complete details.
• 13 How do I request a refund?
  You can request a refund by contacting us within 48 hours of receiving your order. Please share your Order Number along with clear photographs of the product if it is damaged or incorrect.

Additional Information

• 15 Will the product look exactly like the website images?
  We make every effort to display our products as accurately as possible. However, slight variations in colour may occur due to screen settings, lighting, and photography.
• 16 Is my payment information secure?
  Yes. Your payment information is processed through secure and trusted payment gateways. OPRIVA does not store your card details, UPI PIN, CVV, or banking credentials.