Refund Policy

At OPRIVA, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

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Eligibility for Refund

You may be eligible for a refund if:

• You received a damaged or defective product.
• You received the wrong product or an incorrect size that differs from your order.
• Your order was lost in transit and was not delivered.
• Your order is cancelled before it has been shipped.

To request a refund, please contact us within 48 hours of receiving your order.

Non-Refundable Items

Refunds will not be issued for:

• Products that have been used, washed, altered, or damaged after delivery.
• Products returned without original tags, packaging, or accessories.
• Items returned after the eligible return period.
• Products purchased during special clearance or final sale promotions (unless received damaged or incorrect).
• Refund requests based on personal preference, such as a change of mind or dislike of the product.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method.

Refund Timeline

• Refund approval: 2–3 business days after the returned product is received and inspected.
• Refund processing: 5–7 business days to the original payment method, depending on your bank or payment provider.

Please note that processing times may vary depending on your financial institution.

Shipping Charges

Original shipping charges (if any) are generally non-refundable, unless the return is due to an error by OPRIVA or a damaged/incorrect product.

If a return is approved because of a damaged, defective, or incorrect item, OPRIVA will bear the applicable return shipping costs.

Cancellations

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, please refer to our Return Policy (if applicable).

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Your Order Number
• Clear photographs of the product
• Photographs of the packaging
• A brief description of the issue

Our team will review your request and provide an appropriate resolution as quickly as possible.

How to Request a Refund

To initiate a refund request, please contact us with your order details.

Email: contact@opriva.in
Phone: +91 82000 52413

Please include your Order Number and the reason for your refund request to help us process it efficiently.

Contact Us

If you have any questions regarding this Refund Policy, please contact us:

We appreciate your trust in OPRIVA and are committed to providing a smooth and transparent shopping experience.